Policy Updates — Effective March 1, 2011

Please be aware that Atelier Emmanuel has made changes to its policies. Updated information can be found below and is effective as of March 1, 2011. Please be in touch with us if you need any clarifications.


CONFIRMATION CALLS
Confirmation calls will now be done 48 hours in advance, instead of 24 hours.

CANCELLATIONS
Atelier Emmanuel wishes to accommodate all its clients. In order to do so, we must have at least 24 hours notice if you wish to cancel an appointment.

A charge will be administered if you cancel within 24 hours of your appointment. The charge will be no more than 50% of cost of service. We will notify you by phone to resolve this cancellation fee, which may be paid by credit card. If we are not able to reach you, this charge will be added to your next appointment fee.

SELECT SERVICE DEPOSITS
Because of the impact on the schedule of certain services, a deposit may required. Examples are listed below.

Deposits will be no more than 50% of the standard rate for that service.

If you book more than 1 week in advance, deposits will be made 48 hours prior to the date of service, during the confirmation call. Failure to make the deposit may result in loss of your appointment slot.
Deposits will be fully refunded if you cancel at least 24 hours in advance!
You have the option of keeping the deposit as a credit towards a future appointment.

For your security, Atelier Emmanuel will not hold your credit card information, a practice common with many establishments. Taking a deposit is a substitute practice which protects the ability of our staff to schedule clients appropriately — while, most importantly, protecting you from credit card fraud.

Appointments requiring deposits may include:

• Keratin Treatments — first time clients.
• for parties of 3 or more clients.
• Bridal services.
• Hotel guests.
• Clients who have 'no showed' or have cancelled without proper notification.

CHECKS

No checks for first time clients. Checks will be accepted with your second appointment, and henceforth.

DOG POLICY
Dogs must be contained (in your lap or a carrier) or kept on a short leash, lying by your side. They cannot roam in any salon areas.

REDO

All our service providers want you to be completely happy with the results of your appointment. You have 2 weeks from the time of your service to request a correction*. 

*Redo times may vary based on service.

REFUNDS
There is a maximum 75% refund for any service, regardless of outcome. We retain a portion of payment to cover lost wages for employees and product usage.